Position Overview:
The Office Manager is responsible for ensuring smooth operations across all company
locations by overseeing various administrative tasks. This position encompasses diverse
responsibilities ranging from office supply management to regulatory compliance, team
support, and facilitating efficient communication. The Office Manager will maintain
organizational efficiency and compliance with regulatory requirements.
Responsibilities:
● Team Management
Provide effective leadership and guidance to the customer service and administration
team. Foster a collaborative and supportive work environment that promotes
teamwork, accountability, and continuous improvement. Hire and train team
members as needed to build an effective team that can meet (and exceed)
expectations. This includes ensuring that administrative personnel maintain a
schedule that provides adequate coverage and availability for effective customer
service during business hours. Give consistent feedback and guidance to team
members in accordance with QRS Manager Guidelines.
● Vendor Management
Efficiently oversee the after-hours answering service, monitoring the portal and billing,
ensuring prompt response times, and verifying the completion of action items to
maintain high-quality customer service. Coordinate and supervise cleaning services
for office spaces, maintaining a hygienic and organized work environment conducive to employee well-being. Cultivate and nurture relationships with specific vendors
essential to daily operations, fostering partnerships built on trust and reliability.
● Office Supply Stock Management
Proactively manage office supply stock levels, conducting regular assessments to
guarantee optimal inventory levels and promptly ordering additional supplies as
necessary to prevent disruptions in workflow.
● Job Approval
Thoroughly review and approve jobs in the CRM across all locations, ensuring
accuracy and compliance with established standard operating procedures, while
providing general support across various tasks and projects within the office
environment.
● Month-end Closeout
Conduct an audit of all approved jobs in the CRM at month-end, verifying the
accuracy of job statuses and promptly rectifying any discrepancies.
● Oversight of the Permit Process
Provide training and management of the permit process as a whole. Including the
management of permit application, inspection, and close out. Making sure that all
applicable information is recorded, uploaded, maintained within the CRM.
● Training and Backup
Provide comprehensive assistance and guidance to team members as required,
serving as a reliable backup to ensure seamless workflow continuity. Lead training of
new team members.
● Additional responsibilities as assigned.
Working Hours:
Generally, Monday through Friday, 8am until 5pm.
Qualifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
● High school diploma or equivalent is required
● At least five (5) years of experience in office administration or related roles preferred.
● Strong organizational skills.
● Excellent communication and interpersonal skills.
● Process management and improvement experience
● Familiarity with regulatory compliance and permitting processes is preferred.
● Proficiency in Microsoft Office Suite and other relevant software applications.
Physical Requirements:
● Sitting for extended periods of time
● Manipulation of objects and materials, including holding, grasping, turning, and
touching
● Keyboarding
● Walking and climbing stairs (as needed, when in the office)
● Speaking, in-person and through the telephone or electronic device (such as a tablet
or computer)
● Hearing, in-person and through the telephone or electronic device (such as a tablet)
● Visual acuity, especially near (i.e. clarity of vision of approximately 20 inches or less)
The responsibilities outlined in this job description are intended to describe the general nature
and level of work performed by individuals assigned to this role. They are not intended to be
an exhaustive list of all responsibilities, duties, and skills required. Management reserves the
right to amend and change responsibilities to meet organizational needs as necessary.
Quality Roofing Solutions is an equal opportunity employer. We make employment decisions
solely based on business needs, job requirements, and individual qualifications without
regard to race, gender, religion, ethnicity, age, or any other status protected by the law.
